

- NEED CUSTOMER SERVICE PHONE NUMBER FOR LITTLE PASSPORT MOD
- NEED CUSTOMER SERVICE PHONE NUMBER FOR LITTLE PASSPORT UPDATE
Service personnel who are in an established Long-Term Relationship ( LTR(E)) are also eligible to cohabit in surplus SFA homes, when available. be married or in a civil partnership or who have permanent custody of children.To be entitled to apply for a SFA home, Service personnel must:
NEED CUSTOMER SERVICE PHONE NUMBER FOR LITTLE PASSPORT UPDATE
For details of these improvements and how these works will be carried out please read the Fiscal Stimulus update guidance (October 2020) ( PDF, 162 KB, 5 pages).įiscal funding infographic. These exciting improvement works have been taking place over the past 18 months throughout the UK SFA estate. On 17 July 2020 the Defence Secretary and the Chancellor of the Exchequer jointly announced £200-million of new Government funding to improve accommodation for Service personnel. We would like to reassure families that all emergency and urgent enquiries will continue to be responded to as normal and within the timeframes during this cutover period.Īccess more information about the services temporarily affected: The new accommodation contracts – what to expect during the transition ( ODT, 21.1 KB) Project Speed: additional government funding to improve service families accommodation We refer to this period of transition between the NHP and new FDIS accommodation contracts as the “cutover” period. The new accommodation contracts – what to expect during the transitionĪs we approach 1 April 2022, and in the first week after it, some housing services will be temporarily affected as the new systems are embedded. You can also watch a recording of the Facebook Live. Responses to all the questions raised can be viewed at Future Defence Infrastructure Services ( FDIS) Accommodation contracts Facebook Live event: Your questions answered ( PDF, 275 KB, 17 pages). On 11 January 2022, the Army Families Federation hosted a Facebook Live event with DIO’s Head of Accommodation to answer questions from families about the new Accommodation contracts. The National Housing Prime ( NHP) contract, which provided management and maintenance services for SFA was replaced on 1 April 2022 by the Future Defence Infrastructure Services ( FDIS) contracts.įor further information about the new contracts, who they have been awarded to and to understand what these changes may mean for Service personnel and your families please read the FDIS Accommodation Guidance Note (January 2022) Future Defence Infrastructure Services ( FDIS) Accommodation ( ODT, 23.5 KB). Future Defence Infrastructure Services ( FDIS) We are committed to improving the condition and standard of the Service Family Accommodation ( SFA) estate sustaining improved levels of maintenance and repair performance and enhancing customer service. The Customer Service Charter SFA Customer Charter ( PDF, 1.32 MB, 4 pages) is DIO’s commitment to Service personnel and their families to provide decent living standards and excellent customer service. Service Family Accommodation in Buckinghamshire (MOD/Crown Copyright). Amey Community Ltd manage the Northern and Central regions and VIVO cover the South East and South West. Contact details can be found on the Pinnacle Service Families website.įour Regional Accommodation Maintenance Services (RAMS) contracts provide statutory and mandatory checks, repair and maintenance services and the preparation of allocated homes for Service families. Their National Service Centre is the single point of contact for requests from families living in Service Family Accommodation ( SFA) including raising repairs and maintenance issues, the allocations of homes and conducting move-in and move-out appointments. On behalf of DIO, Pinnacle Group Ltd manage the National Accommodation Management Services (NAMS) contract in the UK. These new contracts fulfil the Defence requirement for the delivery of effective and responsive accommodation services for Service personnel and their families. On 1 April 2022 the new Future Defence Infrastructure Services ( FDIS) Accommodation contracts replaced the National Housing Prime ( NHP) contract.
NEED CUSTOMER SERVICE PHONE NUMBER FOR LITTLE PASSPORT MOD
The Defence Infrastructure Organisation ( DIO) manages around 49,000 homes in the UK on behalf of the MOD and is also responsible for planning for future requirements and targeted improvement programmes. The provision of good quality homes for Service personnel and their families is an important priority for the Ministry of Defence ( MOD).
